Williams & Lamb in Wellington, Telford
Williams & Lamb
In January 2014 I ordered two armchairs from this company who quoted a delivery time of 8 to 10 weeks, a deposit of £414 was paid. Since March I have been enquiring about my order, being told time after time that they will "look into it" and "follow it up" with still with no reason why it has not been completed.
I contacted the manufacturers who assured me that there have been no problems on the production side and no reason for any wait longer than 10 weeks. I therefore can only assume that the manufacturer will not supply Williams & Lamb for some other reason.
In September I asked for my deposit to be returned. They stated that they have no facility to credit the amount to my Barclaycard (which was used for original payment). They have now produced more excuses why they cannot send a cheque as a refund, the latest being that the person that signs the cheques is in hospital!
I have now passed the matter to Barclaycard to resolve.
Strange way to run a business.
You have been warned.