REES & BROOKMAN in Widmer End, High Wycombe

Our boiler broke down just before Christmas so as we have used Rees and Brookman in High Wycombe for years my wife called them out. The Rees and Brookman engineer came out quickly but after extensive investigation he told my wife there was so much wrong with our boiler that we need to replace it. She asked for an estimate and Rees and Brookman gave my wife a written quote for £3500 but said that it could not be replaced sometime into the New Year as they did not have enough engineers capable of fitting boilers

Faced with a Christmas without heating / hot water and very surprised that our Worcester boiler, which we chose for their reliability and longevity, could have so much wrong after only 10 years use that it needed replacing completely, I organised a second quote from a plumber out of our area.

This second plumber quickly identified that the pump had simply broken, quoted me £240 and was able to fit it the day after we booked it in. When we told him about our experience with Rees and Brookman he expressed serious concern over their abilities as plumbers. He said that this is a not uncommon part to fail, easy to identify and very easy to replace. His conclusion was that either Rees and Brookman were unable to diagnose faults in this popular boiler range OR that they were trying to deceive us and unnecessarily replace our perfectly serviceable boiler at significant expense to us!

Before he left the plumber asked if it was OK for him to take a copy of the Rees and Brookman written quote. He also took details of the boiler and told us he was going to report Rees and Brookman to Worcester and the regulatory body for misconduct. He feels plumbers such as Rees and Brookman give plumbing a bad name and reporting / reviewing their behaviour is the only way to clean up the industry.

This is our honest and unbiased review of our experience with Rees and Brookman, adhering to the facts and without any prejudice.