Oldham Van Breakers in Oldham

I ordered some parts from Oldham Van Breakers.The items were incorrect even though they confirmed they were the same part numbers that I had provided. To try to hide the items were not correct they scratched off some of the identification numbers.

I drove back to return the items (4 hours away) and arrived at the company at opening times. I explained the problem to the only guy there and he said bring the items in and we will refund them, but we can only refund them in the afternoon. Then he advised me to leave the items there and he would have them refunded in the afternoon. He made no attempt to offer me a receipt for leaving the items so I decided to take them back home again and post them (which cost me £20) so I would have a record of returning them.

The items were returned and they promised to refund me but never did.
Result - Hours wasted, no customer care from the company...