APC Overnight in St Albans

These guys have stolen one of my customers parcel for the second time now. The parcel reached the hub and then went missing so it's definitely an inside job. The last one was a mobile phone sent to me for my customers grand daughters Christmas present. They only found the phone a month later crushed into bits very suspicious! and she never did get her Christmas present. This time they have lost/ stolen parcel with over £1000 worth of Apple, Samsung and Google products. These items belong to my customers other individual customers, so you can imagine how I feel now with the prospect of losing a big client due to the negligence of APC!!!!!. Their staff have written bad reviews about working there and state how they work like slaves. It's probably the reason why they steal parcels. Beware I have to fork out £1000 of my own money to keep my customer. APC are having a laugh. At least they think so because I have sent the CEO an board of director a nice letter!

DO NOT USE APC HEREFORD -We had consignments go "missing" or damaged and APC Hereford depot DO NOT compensate for additional carriage costs incurred for replacement or collect costs Email received from KIRSTY SUZANNE ORR, APC's very rude and arrogant Hereford branch director "Unfortunately we do not meet the cost of either the original consignment or the replacement nor do we offer free of charge collections for damaged goods as we ourselves are not able to obtain reimbursement from APC Overnight." We emailed APC Head Office CEO, Jonathan Smith and Andy Taylor, Network Director asking them to investigate / intervene and at the same time question if it is APC Company policy not to cover any additional carriage costs due to their negligence, surely it is not legal what APC Hereford state that they accept no liability for additional carriage costs?? Without notice APC closed our account today because we questioned this and STILL NO RESPONSE from head office - DISGUSTING AND DISGRACEFUL HOW THEY TREAT BUSINESS CUSTOMERS.