Westside Video in Crewe

The customer service I experienced at this place by the manager was very poor, I purchased an item from there and did not meet the standards it should, and the manager refused to provide a refund. After 2 weeks waiting for a response they refused, none of the staff in this shop don't seem to have the power to do anything and it is all left up to the manager, well as she said sometimes she is the manager but sometimes she isn't depends how she feels that day, to me this was so rude and absolutely disgusting service. I won't ever be going back there and I advise anyone else who is looking to purchase an item from there takes my advice.