Jackies Carpets in Hoyland, Barnsley
Jackies Carpets
Absolutely rubbish! arranged for a guy to come and measure up. discussed what we needed and they told me when they might be able to do the job so I agreed. 5 days later as arranged a guy came out to measure. he didn't bother taking tape measure out and left after a few min. When I rung the company to ask what happened they said they'd call me back. The owner (Andrew) called me and said he's been over but because he didn't know what was needed he left! (could have rung me!) anyway I told him what we needed and he reassured me that he would come over and measure up and give me a price with a view to fitting in a couple of weeks. He later called and left a message saying he wouldn't be coming as he felt he would let me down if he took the job on??!!! He's the OWNER?!! amazing that they can waste peoples time in this way!! utterly stupid! don't bother! if this is how they operate, they clearly don't need the work!!
Bought A carpet from here on 24th November 2014, £540 for the carpet and £60 for fitting and mats. I was not happy with the quality of this carpet and have visited numerous times. On my last visit I was told that it had nothing to do with them as they had passed the complaint on to the rep. Thanks Jackie ,of all the businesses in Hoyland I always thought yours was a trusted one, not anymore, you haven't had the decency to come and look at the carpet yourself, and the "rep" who came to look, take a (bad) photo and was never seen (or heard ) from again, what a waste of time that was. It's now 6th March, you have our £600, I have a crappy carpet, who's the mug? What a way to run a business!
