Heritage Roofing & Renovation Ltd in Horsham

Do not use this company, beware especially if you are retired and elderly:
Heritage Roofing and Renovation Ltd Horsham - (owner John Hildon)
Email from the company dated: 12th Nov 2015: company taking responsibility for the cracked glass.
This morning email from the company dated 18th November 2015: company trying to blackmail me. Telling me to remove my comments from social media or they will not repair the cracked glass they damaged. I have reported this Checkertrade and CAB/ Trading Standards.
This company is trying to hide how it treats its customers.
I hired this company in Oct 2014 to replace a simple wooden flat roof and add a skylight for my elderly parents. We paid the Company £3,190.
Within weeks of the roof work completed it began to leak. I called the Company to return to fix the leak and they kept telling me it was not leaking. After 11 months of chasing the company to repair the leak and causing my parents distress, they finally stopped the leak but now they have put pressure on the glass and cracked it (Aug 2015).
When I reported the company to Checkertrade – the trader refused to contact me to try and resolve this.

During the 11 months of the roof leaking and trying to get the company to repair the leak in the new roof they had fitted, the owner and his men would be up on the roof 4-5 times during the 11 months to try and find where the leak was coming from and do several hose pipe tests.
Consumer-line on 21st Oct 2015 confirmed in writing that the complaint had been forwarded to Trading Standards. 6th November 2015 also reported to Watchdog
This company was paid in full on 31st oct 2014.