John Grose Accident Repair Centre in Ransomes Industrial Estate, Ipswich

If you could give minus stars John Grose would be In the red!

This was an accident repair and arranged by my insurance company. Very amicable man dropped off the nice new Fiesta and took mine away no problem!

The problem was when he came to collect and leave mine . We asked for it to be delivered at 4pm or later. The same "amicable" man turned up at 3.15.
I was resting as I have Motor Neurone Disease which makes speech difficult. My husband had told the delivery driver this and he knew this from his last visit.
I answered the door and he says "you were in bed"! I didn't answer but gave him keys and said the Fiesta is scratch free! He shook his head, I assumed he didn't understand my writing so wrote it again!

He says "you've done the wheels" !, I put my coat on and went out to look , he then said all wheels were fine but one. The tiniest mark. He said the car was dirty which is irrelevant as it would be valeted as a matter of course by you on its return! Then, the tank wasn't full, I apologised for this and said I would pay for the tank to be filled up. He was then on his phone to John Grose telling the whole story on the roadside, heard him say "she can't speak". John Grose then, without my permission rang my husband to get him to pay £85 for petrol and repair!

I am not brain damaged, it's my car, my insurance. We are still waiting for a picture of said damage. It was humiliating, frustrating and wrong. Never use John Grose. It's a disgrace.