A-Z Aerials in Coaley, Dursley

We have used this company four times: 17 years ago to install an aerial and wiring with a number of outlets; 11 years ago to upgrade it for digital reception; 9 years ago for a further upgrade; and today to fix a fault. On each occasion, they arrived on time, were very pleasant and solved our problems. Today, two men came and spent well over an hour checking for the fault and sorting it out out and charged me £78, which I think is entirely reasonable.

I had a very bad experience with this guy. I asked for a quote on the phone, he said £40 if the dish has just to be adjusted (it was wall mounted already, and the cable installed, we'd already got a picture when we put it up but wanted to let somebody professional point it correctly, to get a strong signal). He said he wanted to come around 1pm, I had to take time off work. I called him at 2:30pm, when he finally agreed to pop up at 4pm (no apology).

Finally he came and said he wanted to take at least £80, which was twice as much as the quote (without having a closer look). I've sent him away. Better choose another service if you want to get your work done properly, these are not a reliable people.