Embassy Net in London

I visited EmbassyNet for the first time in approx two years. The last time I visited (in 2014), the person at the customer service desk was successfully able to burn an MP3-CD for me (using his copy of Nero). This time, unfortunately, there was a different customer-service-assistant on duty. One who didn't seem to have a clue what software was on his PC (or on the public PCs), and - worse still - seemed unable to speak English clearly. First of all, he wasted about fifteen minutes unsuccessfully trying to copy the files to disc by simply using copy-and-paste! The resultant disc was of course unplayable - and I could see why. But when I explained this, the customer-service-assistant couldn't seem to understand me - and, worse, accused me of becoming irritable, when he himself was the only person in the room who wasn't speaking calmly and coherently. In time, I managed to persuade the customer-service-assistant to show me his Start Menu. I found his copy of Nero and after a false start managed to get it working. BUT THEN - he insisted on wasting a few more minutes, trying to burn files onto the CDR he'd already used! Eventually he saw the folly of this. So I gave him a new blank CDR. BUT THEN - the customer-service-assistant made another schoolboyish mistake. Having copied my music files into two places on his own hard drive, he then imported both copies into his Nero Data-CD Menu...and couldn't, or wouldn't, understand why this was preventing him from burning the files. And as I tried to explain this to him, he continued to alternately play-deaf and complain that I was becoming irritable, when against all the odds I wasn't. (I dread to think how he would have reacted if I'd actually been using my particular "angry voice" !) At that point - I gave up. The man couldn't or wouldn't communicate, or be communicated with. I was wasting my time and my money. MY REAL COMPLAINT: Arguably the customer-service-assistant's lack of English comprehension, and lack of PC-literacy, aren't the real problem. The real problem is that the management should be allowing customers to do their own disc-burning, unsupervised. The public PCs should all have functional disc-writers and copies of Nero or Roxio. That is not a lot to ask - it's basic stuff ! It's something people expect of any internet-cafe.