Custom Kitchens and Bedrooms in Hemel Hempstead

A nightmare kitchen installation; so much was promised, but wasn't delivered. The kitchen was supplied by Custom Kitchens of Berkhamsted last March, and installed by their designer who has a separate business, Nigel Hirst t/a Bluestone Interiors.

Over six months later the installation hasn't been completed, there are so many snags I had to hire a chartered surveyor to catalogue them. Doors are either falling off or not closing properly. The boiler cupboard was badly designed without proper access for servicing. The kitchen sink wasn't installed properly so it leaked and ruined the worktop. The wrong oak worktop was installed and fitted and then a replacement section didn't match, because it wasn't the same type of oak.

We are left with a mess and an unfinished kitchen with lots of faults, and no one seems interested to fix it. Despite months of requests, the boss of Custom Kitchens hasn't even bothered to come round and look at what's gone wrong, and their designer contracted to do the fitting and other projects at home hasn't returned to finish the jobs. The kitchen has all been paid for so they got my money, now they don't seem interested.

My surveyor has been trying for weeks to persuade them to finish the job, but no joy. 25 year warranty? It's a joke. 0/10