Fox Lane Sports Club in Leyland
I took my 2 children for a sunday lunch today at this location, paid and waited patiently for the meal. One hour and 50 mins later the food arrived and instead of mashed potatoes and roast potatoes as ordered we were presented with chips. When I complained to Pauline, the Food Manager, she just said "I don't care" and then her husband came over and called me a "p**ck" and when I retaliated he called over a large male who then proceeded to grab hold of me and said "come on" as though he wanted me to leave which I resisted due to the fact my children were still in the club. Paulines husband said "If people come in here and aren't happy - f**k em". I am absolutely disgusted at the way I was treated. It was bad enough to wait nearly 2 hours for a meal and then be presented with a meal I hadn't ordered but to then be insulted and threatened when I complained I don't feel these people deserve any customers. Also 8 people came after me and ordered the said same Sunday lunch and they also got presented with chips and they were also very unhappy at not getting the meal they had ordered. Due to this disgraceful behaviour by the staff my son got very upset and was crying. I will definitely not be going back to this place again, only on the one occasion I attend and speak to management about the atrocious behaviour of their staff towards their customers.