Masterclass Carpentry and Joinery in Atherton, Manchester

I would not employ Mick ever again. In March 2015 we took him on for some work. We had him booked in for an appointment early one Saturday morning to which he never turned up to. After numerous phone calls and voice messages, his wife text back to say he was called out to an emergency job during the night and was asleep. Even so, is it that difficult to send a one line text during the night to say he would be unable to attend? Instead, we were up early trying to contact him, with no idea whether he was coming, whether he was late, whether something had happened and we were therefore unable to make any sort of plans until 12.30pm!
After this was resolved and the main bulk of the work carried out, one of the remaining jobs was that some of our kitchen doors needed new handles. The first attempt wasn’t correct so he had to come back however all subsequent follow up phone calls, voice mails and texts just amounted to nothing.
This would normally be a frustrating ordeal anyway (as the service had been pre-paid for), but as it was at a time when my partner had just been diagnosed with cancer and I was trying to organise everything around hospital appointments, potential surgery dates and work, I can honestly say I have never been as disappointed and upset. To constantly call and be told he is busy, to then call again, to which it goes to voicemail, and then never reply to texts is completely inhumane considering the circumstances, of which he was well aware of. Organising tradesman around work time is hard enough anyway, but to try and do it whilst facing one of the biggest things you’ll encounter in your life, really does not warrant such behaviour. Also, he arranged to come one Friday, enquired about the doors, but when I asked what time he’d be there I was met with total silence from that point on.
If anyone is doubting this – I still have the text messages to prove this. Total lack of compassion and disgusting behaviour.
In the end, I gave up. I had no fight left in me as energy was needed elsewhere. Had it been an easier time in life, I would have continued to pursue. In the end, people often aren’t worth it.