Ultralux Window Systems in Whitton, Twickenham

If you care for your health and sanity, do not use this company. Customer contempt doesn’t come close to describing the owner’s idea of customer service. A door I ordered in May 2017 wasn't installed until 1 September 2017.

By early November the door was warping, daylight was showing down the door frame and, of course, cold air was blowing in. It has taken me a further six months to get the door replaced at the cost of countless calls, emails and visits to the shop causing anxiety and utter frustration. The total lack of care, communication and courtesy has been staggering. It can’t be a coincidence that there are no reviews, nor any invitation to leave a review, on the website.

Trust this review as it comes from someone who has used them twice and so learn from my stupidity and pain. Latest job was to replace fascias and guttering. During the job install, they broke into my property whilst I was out and entered through a window I had left open for them to have access to power. They admitted to it in front of a police officer but then denied it via email. Owner was informed and said "what do you want me to do about it?".

This was then followed up with leaving two storey scaffolding erected evening before storm Dorris hit the UK. During storm, scaffolding moved and hit wife's car on drive. When reported, no apology given and they suggested we moved our car closer to the scaffolding.

Very unprofessional, lacking any courtesy and their work is not great. Save yourselves the pain, find someone else. DO NOT use these guys. Currently waiting on police so I can file a breaking and entering report against them.

Shockingly bad customer service.

Left us with a leaking conservatory for six months. Made us feel like it was our fault. Their incompetent fitters couldn't install it properly.