ProtoCall One Ltd in Burnham, Slough
ProtoCall One Ltd
Description:
ProtoCall One delivers innovative contact centre solutions and services. We are experts in Genesys, the worlds leading provider of customer service and contact centre software, with experience of over fifty global deployments. Our unique blend of operational and technical know-how, combined with the powerful Genesys feature set, enables our customers to deliver positive business outcomes like exceptional customer experience; improved workforce effectiveness; increased customer loyalty; and reduced operating costs.
Our solutions address key challenges in the areas of Multi-channel Communications, Workforce Optimisation, Self-service and Performance Analytics, and Outbound Contact. Customers choose the desired functionality, and how they want it delivered whether via their existing infrastructure, in the cloud, or as a fully managed service. We then deliver a wide range of customised services to help them realise the benefits they need, quickly.
Products & Services:
ProtoCall One delivers innovative contact centre solutions and services. We are experts in Genesys, the worlds leading provider of customer service and contact centre software, with experience of over fifty global deployments. Our unique blend of operational and technical know-how, combined with the powerful Genesys feature set, enables our customers to deliver positive business outcomes like exceptional customer experience; improved workforce effectiveness; increased customer loyalty; and reduced operating costs.
Our solutions address key challenges in the areas of Multi-channel Communications, Workforce Optimisation, Self-service and Performance Analytics, and Outbound Contact. Customers choose the desired functionality, and how they want it delivered whether via their existing infrastructure, in the cloud, or as a fully managed service. We then deliver a wide range of customised services to help them realise the benefits they need, quickly.
Products & Services:
Contact Centre Software
Systems Integration
Operation Consulting
Genesys Training
Applications Development
Network and Infrastructure Services
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