David W Harvey in Willerby, Hull

I had a 6pm appointment with Mr Harvey which due to transport issues could not longer make, and called as soon as possible to explain and apologise.
He did offer to wait until I arrived but being new to the area and having to wait for a bus to get there (not knowing how long he would now be waiting), I asked to rearrange. He then proceeded to tell me that he did not want to see me because in order to treat a patient there should be no 'bad feeling' and I had messed up his evening (though he was due to see a patient at 5:20pm anyway and I called before this time so he wasn't waiting for me and would in fact be leaving earlier than planned). I have never come off the phone feeling close to tears from someone being so rude. I'm pleased I couldn't get there, I wouldn't want to give that man my business. Have never experienced a feeling like it.