D & R Motor Engineers Ltd in Forest Town, Mansfield
I asked D & R Motors for a QUOTE as I had a leak on my radiator on my Suzuki Vitara, I took the vehicle to them Wednesday afternoon. I telephoned about 11am on Thursday and asked if they had found the problem, the receptionist said the mechanic was looking at the car but nothing yet. 10 minutes later I received a phone call from them asking what was the problem with my car? I explained that I had fluid leaking from the front of the car and would like a QUOTE for the work, she said she would call back when they had found the problem. Later she did phone back and said it was my radiator that had gone, I asked for a quote to be told sorry I can't give you one as there is £70 to £100 difference in radiators for this model (I phoned the Suzuki dealers and was told there is two radiators 1 for manual and 1 for automatics) as I have a manual should only be one. So again I asked for a QUOTE before any work was carried out. I then received a phone call about 15:30 saying it would cost about £240+ I thought I was a bit dear as I had been quoted £175.85 from another garage so I said I would collect my car. She said she would have to get the boss, who came on the line and said that it would cost £45.00 to get my car back as they had already removed the radiator. I had given NO instructions for them to do the work I had only asked about 4 times for a QUOTE which they never gave until after they had started the work. I would never recommend anyone taking a car to them. They cannot give QUOTES until work has been started despite asking time and time again... POOR VERY POOR.