BSW Landscapes in Henley-on-Thames

Recently paid BSW £4,000 for a small hard landscaping project building a retaining wall around a flower bed.

I chose BSW in spite of an unprofessional quote, as the garden is very important part of our property for my wife and I and I thought that BSW would be both 'sympathic' to our garden and we could possibly use them for more work later on soft landscaping work.

Result:
1. Destroyed significant part of a large flower bed (as they thought it was crap anyway)
2. Didn't do the job they were spec'd to do.
3. Didn't put protection down on driveway, so we are now left with concrete and mortar patches all over it.
4. Added extra costs they 'forgot' to quote.
5. Complained they had to spend an unbudgeted £150 on tarmac that was clearly part of the request for quote.
6. And the thing that makes me really angry, accused me of putting foot wide lumps of concrete just below the soil surface in the retaining wall backfill just so I could complain about it! Unbelievable.

Barry the company owner comes across as someone who has built a business and is now bored by it. His quoting is unprofessional, he is rarely on site (a total of less than an hour in a job that lasted 2 weeks), he relies on a subcontractor to project manage, order materials and do the actual work.

Don't touch with a barge pole.