Crispy Duck 1 in Didcot

Check your order before going home! When unpacking at home we discovered we had food that we’d paid for missing. We rang Crispy Duck 1 to be told they had packed it all in one bag, it ended up with them implying that we were lying and had received everything we’d ordered. We drove back to Crispy Duck 1 to show them the bag of food we’d been given, as soon as we showed the staff the bag of food they said: ‘where’s the rest of it? Where’s the other small bag?’ they wouldn’t except that they had not given us our full order, but they admitted they had been very busy that night. Mistakes happen and I think they must have packed it in the wrong bag, or given it to the wrong person but they wouldn’t do anything to resolve our problem and just kept asking us where the other bag of food was. Meanwhile the part of the order they had given us was going cold, and after an argument which was getting us nowhere as they kept implying that we’d had all the food we’d ordered, we managed to get a full refund and went to another Chinese Takeaway in Didcot, where we had an excellent meal. This is the worst customer service I’ve ever experienced, and although Crispy Duck 1 is our local Chinese Takeaway we’ll never set foot in there again!