Neil Bowles Gas and Oil Services in Witney

I had this company install gas central heating in my home during December 2009. An apprentice did the installing. I thought it had been checked and signed off by Neil. It apparently hadn't as the paperwork hadn't had the ppm rating filled in. The quote when it arrived stated the price and the schedule "as discussed". There should have been a radiator in the hallway. There isn't, and he disputed that he'd charged for one. The boiler should have been in the loft. I did question whether there was enough roof height, but he assured me that it would fit. It didn't. He promised a cupboard to cover it if I allowed him to put it up on the landing wall. That wasn't done either. My bathroom tiles were and still are broken. despite him promising he would put it right. The flue outlet is too close to my neighbour's chimney for the boiler to work safely and efficiently.

The internal flue has too many bends in it so it's now classified as "Not to current standard" and the gas supply turned off. I cannot use the boiler for central heating or to heat the water. I did however have an immersion heater that up til this point I hadn't needed to use. I flicked on the switch and that doesn't work either. So I've no heating and no hot water thanks to this company.

On a plus point at least I'm still alive. I could have died of co2 poisoning.