Freedom Cycles Ltd in Lichfield

Freedom Cycles nr Bus Station in Lichfield The WORST shop out. Replaced a outer cable with a different colour on my Carbon bike and said that was normal practice. Gears were jumping all day when doing the Dragon Run for Prostate Cancer Charity. Instead of an apology I got excuses that I never left him much time to do it. It was booked by Gary 5 days before charity cycle, so figure that one out :0| . Also putting it in the back of my new Mondeo estate with seats down damaged the back mechanism he said...
Correct me if I'm wrong but lying a bike on carpet with all mechanisms up so not to get oil on car interior is safer than a bike rack even. A £60 waste of time service just to destroy me well loved bike . Also bought a tool kit to service me winter bike and found out that all the outer cables that he claimed to of changed in the past, turned out to be all my original cables that came with the bike :0| .
Also promised he would order the correct outer cable for my carbon and to this day never received a phone call back to get it booked in . You trust these people , especially when they quote there years of experience but never do you expect to be done over like a kipper after your years of loyal custom . Not an experience I want to put me and my bike through again . The only thing that missing was the chewing of gum when he was coming out with the bizarre excuses. I'm not the only one as was warned about the shop a few months before and wished I knew what I know now then, but we do like to give our local Lichfield shops the benefit of the doubt... Stay clear at all cost and especially if you love your bike like I do.