Cousins Material House in Romford
Cousins Material House
Whilst they have a good stock, the customer service in my experiences have been woeful. Their returns policy takes nil responsibility and on one occasion it took me 3 months to get a faulty tool replaced. It was a constant battle. The telephone customer service with returns exhibits a shocking disrespect for the customer and they will never call you back.
I would always advise looking at different suppliers, especially if you are looking to spend a lot of money on a tool, it may be faulty and you may lose money.
I have been using Cousins Material House for over 15 years now. Mostly I'm happy with the service, however, don't try to send back a faulty item, they wont accept responsibility and wont offer to replace it. A shocking display and lack of any business ethics whatsoever. The odd 1000 pounds per month I (used) to spend with them will be going elsewhere. You can't even get hold of anyone, I was just told to use the web site which sends you in circles, eventually telling you the won't do anything about it! Waste of space.
Apartment 2, Brazemore Court, Appleton Way
Hornchurch RM12 4TX