Karcher Outlet in Redhill

Terrible experience, waited weeks for items to be delivered although shown as in stock with the indication of an overnight courier delivery.
Received 2 x faulty units, no response to numerous emails, then stated item not in warranty, although only three weeks old. This is in contrary to their own terms and conditions.
They do not trade in accordance with the U.K consumer laws.
My Credit card company is now involved.
I would be very skeptical of the numerous positive reviews on there own site, I am sure they have the facility to edit at will.
They should exposed be on watchdog.