Tool-Line (South East) Ltd in Westcliff-on-Sea

I ordered a few products from the website on 14th Feb. The timeline to delivery is unbelievable:
4 days after order - I received notice that 2 items were not available (despite the order being confirmed).
3 weeks, 3 days after order - I received half the items with a hand written note on the delivery note stating the remaining items were to follow.
1 month, 1 week after order - I emailed tooline who eventually told me they couldn't find my order. I sent them a copy!
1 month, 2 weeks after order - I still had no reply, when I enquired, tooline said my email must have gone into the spam folder! They told me that they would send the remaining items in the next few days.....
2 months, 2 weeks after order - I send another email asking where the remaining items were. I didn't receive a reply.
3 months, 1 week after order - I eventually receive most of the remaining items. No apology and still missing one item which I was billed for. I've asked for a refund & will go elsewhere next time.