Audstar Ltd in Dyce, Aberdeen

I recently purchased a bouquet of flowers for my mum on what would have been her golden wedding anniversary.

The £40 bouquet was hugely disappointing and I politely phoned Audstar to ensure that I hadn’t made a mistake whilst ordering.
I was met with with abuse before the phone was thrown down on me. When I called back to calm the woman down she refused to take my call.
But what happened next was so scary that I feel it necessary to warn anyone who might come into contact with this business.

The owner then proceeded to post a complete lie on her Facebook page in outrage at the distress she had incurred through someone challenging her substandard goods. The post heavily referenced both my family and I. She continued to stoke what then turned into an endless stream of vitriolic abuse from people who didn't know the true circumstances. I had no right to reply.

Someone had the good sense to remove the more disgusting comments after I emailed her to point out that what she had done constituted bullying and harassment under Facebook policy. She refused to take the post down despite its evil and blown out of proportion approach.

To put it mildly I would not recommend using this business. Also unless you have anything but fawning praise for Audstar please do not say anything negative to them. They seem to have a slight overreaction to criticism.