Polden Plumbing and Heating in Folkestone

Making a public review must be honest and accurate and this, my review, is based in these two principles.
I don’t recognise the following statement on the Polden plumbing & heating website:“We are local reliable, trustworthy”.
I made contact with this plumbing firm on the 21 June 2021 and was visited by them shorlty afterwards. The knowledge level is clearly evident. Sadly, being reliable isn't in their make-up.
Promises, promises and promise has never happened.
I am disappointed in what they stand for and wish no further engagement with them. They have a lot to learn as a new business and I wish them well in their endeavours.