Mallaburn Plumbers Ltd in Abbotts Ann, Andover

My elderly father contracted this company to do some work at his home and asked me to be at the house to let him in as he couldn't be here.
I found this man most unpleasant - when he had finished the work arranged, he said "I want paying" and was jabbing his finger on an invoice to draw my attention to the word "Cash". I understood that to mean he wanted actual cash, though I had no idea how much he even wanted - he seemed incapable of understanding that I was not party to the arrangements. When I told him I didn't have cash on me and none had been left with me, he became very aggressive and raised his voice. I felt extremely threatened. The plumber didn't say I could pay by chq so I was unaware that this was an acceptable method of payment until I called my father to ask him to bring money home with him.
The plumber we normally deal with is so much more relaxed - does the job, calls my husband with an amount and we make a BACS payment a day or so after the job is done - not this guy. What a shame our usual man couldn't do this particular job.
Nobody minds paying for a job as it is finished but a gentler attitude and a better explanation of how payment can be made is required. We will not be using this man again and I would certainly not recommend him to anyone else, particularly those of an elderly or at all vulnerable disposition.