Millars Bathrooms in Blackpool

I asked Millars Bathrooms to tile a fireplace hearth and Danny, the owner, massively left us in the lurch. He didn’t arrive on the first day and once on site recommended we tiled the hearth in a different pattern to what was agreed. I trusted his experience and agreed however once finished I did not like the pattern. I asked him to slightly alter the pattern which meant removing 6 white tiles and replacing with black. He asked me to remove the tiles and he would return the following week to rectify. That was Dec! Called Danny countless times, sent texts, Facebook messages and emails. No reply. Managed to track him down and he promised to turn up 12. Jan in the morning. I waited in until 2pm and despite numerous calls and messages he never turned up. Poor show Danny, man up and pick up the phone. If you had told me you were ‘insert excuse here’ I would have worked with you to arrange an alternative day. However going off grid and ignoring calls isn’t acceptable.