D P D in Rumney, Cardiff
D P D
Unfortunately I cannot give less than 1 star. Expensive parcel due today, no tracking and no delivery. This deplorable service will cost me dear. Their 'customer non-service' is a total joke. Avoid these muppets at all cost. Use a reputable company like Royal Mail otherwise you will be very dissatisfied and annoyed. You have been warned ⚠️
Driver delivered my parcel to the wrong address yesterday 30 house away from where I live and just dumped it there, if it was not for a very kind neighbour I would not have had it yesterday, they are the worst delivery company I have experienced, this is the 2nd time now that a company I bought stuff from has used DPD so I will make sure now I check what courier the company uses before I place an order with them going forward. Beware of this company.
Driver attempted to deliver parcel to wrong address two days running - when I finally got through to someone human by the name of Paul at dpd he wasn't particularly interested (they can't tell their drivers what to do apparently since they are independent contractors) and didn't call me back when he promised he would; some confusion in Cardiff about depots (there are more than one dpd apparently, a local one and a national one) but when I finally arrived at the correct depot they were first class - helpful, efficient and supportive.
Unit Q3, Capital Point, Capital Business Park, Parkway
Cardiff CF3 2PU