Ali's Fast Food in Southall

Actually rate it zero. The new people that have taken over this take away are pathetic. Always the are unable to take a phone order correctly and today's been so bad that when asked about your phone order after half an hour in person the man totally ignored and kept taking other orders, I asked again, he says still being made but I can see it is ready in the collection for 20 mins, I point out it's already there and the man gets it out after another 5 mins whilst serving others. I checked the pizza when i got home and still not right, I called the take away to speak to the manager to complain as it happens too often and the man starts swearing, he was verbally abusive, I put the phone down he actually called back to say he meant to keep us waiting and started abusive language......I put the phone down...strictly avoid ordering from here, no customer service skills, the workers are not customer friendly. Never order from here. I hope the owner knows what's happening it's giving them a bad name. I can't even get through to the owner to complain.....Verbally abusive staff, stay away.

I am a loyal customer of this take away and it used to be good business, but recently it has started to go downhill, I think it could be with a high staff turnover, telephones are constantly busy and you are unable to get through on the phone. Also cannot understand your order or make it to your requirements and supply you with tissues and salt and pepper as usually it used to, which is annoying.
I have experienced this several times and have complained to staff there, but it hasn't changed yet. I'd like to see it like the way it was.
I've had bad experiences, the owner needs to check what's going on as well or they will lose loyal customers.