Picture U in Carlisle

We booked Andrew Coleman (the owner of PictureU) to photograph our wedding. On the day, someone who we had never met or heard of turned up instead. He told us that Andrew was ill in bed in 'overwhelming pain' with a slipped disc. The
resulting photographs were of a poor standard, not at all professional. We
complained but got nowhere. Andrew's replies to our letters were aggressive and
patronising and showed a total lack of customer care. We eventually discovered
that he was not ill in bed at all, but was photographing another wedding
elsewhere (despite them having booked a few months after us). We have a full
file of evidence showing exactly where he was that day. We ended up having to
pursue him through the small claims process in order to get a refund. Over the
course of nearly nine months this man and his staff told us a complete pack of
lies. I would NEVER recommend him. Book at your own risk. You have
been warned.