Blue Hippo Cleaning Services in Cambridge

I highly recommend Blue Hippo Cleaning Services!!

I gave my home to few friends for some days and when I came back from my Vacation, the house was a mess. I heard of Blue Hippo's cleaning services from few of my closed ones and called them up. The team came and scrubbed the kitchen stove, counter and bathroom. They also cleaned my windows and removed all the garbage. I was so impressed with the work that I even have them come later that week to my office.

Overall five stars!

We have been customers of Blue Hippo Cleaning. The quality of the service has been extremely poor in the last few months. Cleaners barely speak English and it's quite hard to communicate; sloppy on the job and not interested in doing a proper job. To the extent that we needed to clean or iron after the cleaner had left. When we reported to Blue Hippo Cleaning the issues they kept sending cleaners not up for the job, showing poor customer service throughout the process. In the end, we got fed up and decided to cancel the contract. I would NOT recommend Blue Hippo Cleaning at all.

Avoid this lot like the plague! The service was terrible and despite 4 phone calls and 2 emails I’m yet to receive either an invoice I need, or an apology. I’ve never written a complaint before but I’m so angry at how they treated us I’m telling everyone I can. All they want is your money.

One cleaner turned up 55 minutes late, the second turned up 1.30hr late. There was no way to contact the company as they use an outside call centre and so they can choose whether to ring you back.

One of the cleaners couldn't speak a word of English (not even yes, no or hello) and so repeatedly cleaned one kitchen surface in bewilderment and the other cleaner was his first time ever cleaning (although he tried his very best). We paid extra to have the oven cleaned but had to do it ourselves after the supervisor forgot the products.

I stupidly disregarded negative online reviews and paid £200 upfront for 2 cleaners to clean for 7.20hr. I was very clear on this point. When they started work (1.30hr mins late) they told us that they would only be working half the paid for time as "there are two of them so its half the time". This is the opposite of what I'd been told when I booked them and shelled out my money. They then demanded £20 an hour each just to carry on cleaning (by this time we had tenants arriving soon and had to shell out). When they left, we had to continue cleaning ourselves and re-clean some of the things they hadn't done properly.

So in summary: Extremely late, inexperienced cleaners did a very poor job and then only worked half the time for more money than the other local companies.

Avoid, avoid, avoid. They must think we're suckers.