Ashley Ann Ltd in Springkerse Industrial Estate, Stirling

We recently ordered a kitchen from Ashley in Stirling and Kelly, our designer could not be more helpful and responsive. She listened carefully to what we wanted and delivered a design which more than met our expectations. We opted to use our own joiners to fit the kitchen as we had other work going on at the same time. Kelly ensured that detailed instructions were provided when the kitchen was shipped to us and responded very quickly and efficiently to queries fielded by our joiners. We are very happy with the standard of the kitchen and with the quality of service we have received.

I spent £28,000 on a kitchen with Ashley Ann. I was promised 'project management' - I didn't get it. We have doors that have to open the wrong way because there was an oversight on kitchen measurements meaning that if they were to open the right way they would hit the extractor hood! Several doors had to be returned because they were poorly painted. Ten months after installation the extractor fan doesn't extract properly, and we have a sink that doesn't hold water - kind of important to get these right. Ashley Ann have been given the opportunity to put this right for me - they have resorted to the 'contractual' line rather than 'do the right thing' for me. So, in effect, "nothing to do with us, we just 'supplied' the kitchen" is the response. I understand that the company now design and install bathrooms - I need a new bathroom - but I won't be using Ashley Ann. I also have another property that needs a new kitchen - but I won't be using Ashley Ann.