Northwood Letting Agents Cardiff in Cardiff

Northwood are a terrible letting agency. So unclear about prices. Hidden fees at every turn. Unprofessional and clearly uncaring for anyone but their landlords, the people they lie to more than anything.

The Guaranteed Rent Scheme they offer to Landlords sounds tempting and I can understand why so many, including my ex-landlord, have chosen them. In theory, having Northwood as the tenant and anyone renting the property as the sub-letter is a great idea. On paper, the person sub-letting (who was not made aware it was a sublet property) is left severely without rights and the landlords often aren't made aware of serious problems, rent increases or anything else they should be told.

I tried to get the contact details of the owner of the property I rented, and Northwood told me I was only allowed my landlord's details, which is them. I only wanted his details so I could speak to him instead of these useless idiots!

Honestly, tenant or landlord. Get out / Don't get involved in the first place. They will leave repairs for months and spread lies between you and the other party.

They are rude and choose to ignore serious complaints all the time.

The only good thing about them is that they are capable of taking a bribe. And even that isn't a good trait to have.

The above is correct and fair and I am in no way trying to mislead anyone. These are my experiences with Northwood Cardiff&Newport and they truly are this bad.