Dolland & Aitchison in Clevedon

Purchased a ‘trial’ pair of vary focal glasses at a cost of £380, however after a few weeks use it was apparent they did not help improve my vision and in fact caused me headaches during and after use. I took the glasses back for a refund as they were not suitable for use, but Dolland & Atkinson Clevedon would not refund the money spent. After seeking a refund from the Clevedon branch I contact Boots as they are the parent company. Whilst they were sympathetic, they could not action a refund as Dolland & Aitchison Clevedon is a franchise business. Twice, Boots promised they would ask the manager of Dolland & Aitchison Clevedon to contact me. These calls never arrived. I feel Dolland & Aitchison were misleading in their ‘trial’ sell and they failed to deliver anything more than unsuitable glasses and poor customer service. Sadly I could not recommend Dolland & Aitchison.