Locked Up Monitored Security in Middlesbrough

i had to disconnect my phone line 5 weeks ago as it was continually dialling but not picked up at the monitoring end. Horrendous phone bill. Phoned and emailed continually and eventually got a call saying to email my phone bill but no word of someone calling to check out the system even though the service is overdue. Emailed my bill 4 weeks ago but no contact from the company. I have paid for extended warranty till October 2017 and monitoring until March 2015. Customer care seems to be something that is sadly lacking. I have sent several emails but no reply and if i phone i get told my message will be passed on and someone will contact me. Obviously the company motto is we have your money so tough luck. I would not advise anyone to deal with them.