BDS Drainage - Drain Clearance in London

I used BDS today and was very impressed with how polite they was on the phone and with the two guys that came to my house when I rang them. I have never had a blocked drain before and after ringing around for at least a hour I came across this company. They was up front with there prices and was out to me very fast.

I had sewage overflowing in my basement, it was in such a state, I was looking on the internet for an emergency plumber and came across BDS and see they had a 90 minuet response. I called BDS up and spoke to a lady called Louise, who was very polite and reassuring and very good at keeping my mind at ease. The guys were out to me within 45 minuets they explained from the start what procedures they had to do to unblocked the drain. I am over the moon that it was unblocked with in hour and 10 minutes. I am very satisfied with the quick repose and professional manner they dealt with the issue. I have since been recommending BDS to all my friends and family, BDS is now happily stored in my phone book. Great job guys.

No stars. Called the company the night before. The lady said they would come free call out, tell us the problem and let us know the cost. They arrived earlier then stated but my wife (Thai) was at home. They said to her £80, she said ok. She assumed I wanted them to go ahead. When I got home, which was about 10 minutes after they arrived, they had already stated working on it. I said to the guy "I thought you were giving me a price before you start", he said "we told you're wife and she said fine". I asked him how much and he said "45s 85s, half hour, hour". I took that as 45 for half an hour and 85 for an hour. He was there for a little under an hour so I expected to be charged for the hour. He said "that will be £260". I sais "how". He said it's 45 per half hour for the machine and £85 per half hour for the men to do it. I told him he had misled me and he said "sorry for that". I paid the bill and said I would complain. I complained to the company but they don't want to know. I strongly advise against using this company.

Do not use BDS Drainage. They charged us heavily for a drain re-lining. The guy who did the job handwrote a "ten year guarantee". We still have the same problem. The fix doesn't seem to have worked. We have requested them over the last four weeks to come and review their work and they have given us three appointments and not turned up. They never come (except the first time because they will make money) and they don't call to let you know they won't be coming. I have missed three days of work, waiting for them, because the issue we have is a health and safety hazard for me. I am pregnant and I have a toddler and our basement has an overflow of rain amd sewage water. The people on the phone basically tell you that they are too busy and cannot physically cut themselves into five pieces (quoting David here). I would strongly advise against using this company. Spend your money on someone more professional please.