HTI Home Improvements in Wigan

Included in the contract of installing five windows was "Repair to concrete lintel (kitchen)".

Tony Royle promised a form would be made around the lintel and a specialised concrete repair kit would be applied inside of that.

What happened was rather different. When the window installation was nearly complete I pointed out to Chris who did the installation that the lintel hadn't been repaired, he said he didn't know anything about it and then got some leftover mortar from the bin and roughly formed it onto the lintel. Please see the relevant photographs.

Before leaving Chris told me that it was his business as well as Tonys and that he would be expecting prompt payment. He even phoned on the following Monday to see if I had paid.

The inside trim on the large front window fell down on the first warm day of the year as it had only been stuck up using mastic sealant. When I complained to Tony Royle he said someone would be round that week. While I was out they turned up unannounced, no attempt was made to contact me in anyway. I emailed them back three contact numbers but they never made any contact. When I contacted them again over a month later I got a text message saying "Chris has your phone numbers and will contact you to arrange a convenient time to refit the window trim. Re your concrete lintel, not much more could be done, as long as the steel reinforced bar is encased there shouldn't be any further problems. Tony R"

No attempt had been made to contact me when Chris turned up unannounced again fortunately this time I was in and he made the repair to the front window trim. When I asked him about the lintel repair he said I would have to speak to Tony about it as he didn't know anything about it. Chris is very quick to demand payment saying it is his business as well as Tonys but when it comes to taking responsibility for things being put right he is quick to wash his hands.

Tony hasn't even been to the house after signing the contract. No attempt has ever been made to repair the lintel in the correct way for this sort of damage the way that was promised. I think Tony is taking advantage of my eighty two year old father. Take a look at the photographs they call themselves specialist builders would you want your home left looking like that ?

Unless you want to be left with work left far below the promised standard stay away from HTI builders.