Doggy & Moggie in Ruislip

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Doggy & Moggie 1

Doggy & Moggie

2nd Floor College House, 17 King Edwards Road
Ruislip (London)
A huge warm welcome to the doggy & moggie family. We hope you’ll be a part of it for many years to come! doggy & moggie is a independant, challenger brand founded on our love of pets. Our Luxury Pet Boutique offers you a unique combination of affordable, design-led, long-lasting dog and cat products and accessories. Perfect for pets and owners like you with impeccable taste. We believe happy pets create happy homes. We are proud to be part of that special relationship!

Products & Services:
Dog Stroller
Dog Pram
Dog Pushchair
Luxury Dog Bed
Dog Collar
1 review of Doggy & Moggie

Very poor experience. Returned the stroller which cost £435 as the handlebars were slack and the break does not lock very well. The owner of this company told me it was not faulty and I had to pay the return courier which cost £27 and he books it! The courier did not give me a receipt and it was a plain white van (?) so I was suspicious then and took photos of the courier taking the box away and of his van. The owner of Doggie & Moggie then sent me pictures saying it was damaged and wants to keep 30% which is £147 of £435. Sad thing is, the small scratches on the photos he sent are on one piece of the frame at the bottom and I never seen them so it looks like I was sent damaged goods in the first place! which is absolutely outrageous. It is my dog who is suffering because he cant walk anymore and we cant buy a more reliable model until we have had the refund. We still have not had a refund. The owner knows all of this. Cares about animals and pets ???
Just a note for future customers to please take detailed photos and be very careful. I dont want anyone to experience what we are going through right now which is in short - a nightmare.
We feel very sad and very let down. I have asked the owner to do the right thing and provide us with a refund, and reminded him we purchased it in good faith. He said it had been used but I called him within 2 hours of receiving it and had it couriered back with the full packaging diligently put back. Lucky for me I took photos too... Such a shame small businesses and family businesses suffer because of the poor reputation of some. Is £435 really worth your integrity and the integrity of your business which so many depend upon. We made a conscious decision to purchase this from a small family business to support them. Lets see if he does the right thing.

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