St Clements Nursing Home in Nechells, Birmingham
My uncle was admitted on 26-2-2018, recovering from a fall and suffering an infection which required basic nursing care which could not be provided at home. He had his own room and the personal care which busy staff could provide.
He was able to settle and form relations with staff, and although difficult to treat at times, he was treated with consideration and respect.He celebrated his 89th birthday at the home, with staff making it a special day fro him.
I always found him clean and comfortable on my visits to see him, whatever his ability to respond.I was never aware of unacceptable standards of care, practice or smells. The staff and management at the home always friendly, helpful and displaying the kind of quiet professional attitude which may be inherited from the home's former role as a religious order.
My uncle remained bed ridden for the 5 months of treatment at the home, and he was unable to take advantage of the various activities on offer; the management and staff responding promptly and correctly when he needed hospital treatment. Telephone contact with the home was not always as efficient as it might have been, but this was never a serious problem, and telephone contact with my uncle was possible on several occasions.
He passed away peacefully at the start of August. Altogether, I found the home itself, management and staff morale and performance good value for money, if not excellent.