Shoe Tree in Wimborne
We bought a pair of school shoes for our daughter, who at the time was very upset about being dragged around shops to try on shoes (she was even in tears in the shop). Eventually, we settled on a pair from Shoe Tree having bought many pairs of shoes from them over the years. After getting the shoes home and trying them again after our daughter had calmed down, she decided they were not all that comfortable and she did not particularly like the style.
We decided to return the shoes and look elsewhere, but we were told that she could not get a refund and all the shop would offer was a credit note. I realise this is well within our consumer rights, but at no point was it made clear at the point of sale that a refund would not be given, nor was it detailed on the purchase receipt. The shop assistant could see my daughter was upset and I was stressed, yet didn't think to point out the fact that no refund would be given if we change our mind. If we'd known that at the time, we wouldn't have bought them in the first place.
We've contacted the shop and spoken to the assistant requesting that the shop owner contact us back, it's been over a week now and despite numerous calls, the owner has made no effort to contact us to discuss our complaint.
I've never been refused refund on shoes before and it's no surprise that small businesses like this struggle when they do not make their policies clear or are flexible towards their customers needs.
Avoid this shop.